Billing & Support
Your Bill
Your bill is designed to be clear and easy to understand. View your current Internet, TV and phone bills anytime at My Bill or using the My Optimum app.
The Optimum Mobile bill is separate and can be viewed at MyMobile.
What to expect on your first bill
Your first bill may be a little higher than your regular monthly bill due to any of these one-time charges:
Installation/activation fees or one-time charges
Equipment purchases
Partial month of service use (amount varies based on the date of installation and the start of your billing period)
Payment Options
We offer many convenient ways for you to pay your bill - online, using the app, by phone, in person, or by mail.
Ways to pay
Paperless Billing
Go Paperless and simplify your life. Instead of a mailed paper statement, you'll automatically receive an email with a link to your bill each month. You'll save time, money, and help the environment.
Go paperlessHelp and More
If you have questions, we've got plenty of ways for you to find answers:
Chat
Meet Allie, your own virtual assistant, who's available 24/7 to quickly troubleshoot problems or connect you with an Optimum Expert.
Help Center
Get help with questions about billing, equipment, installation, outages and more.
Social
Follow us for product news, promotions, and service alerts.
Stores
Find the nearest Optimum store to shop new products, upgrade services, pick up equipment and make payments.